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Frequently Asked Questions
𝗖𝗮𝗻 𝗜 𝘁𝗿𝗮𝗰𝗸 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
𝗖𝗮𝗻 𝗜 𝘁𝗿𝗮𝗰𝗸 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
Yes! Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.
𝗛𝗼𝘄 𝗹𝗼𝗻𝗴 𝘄𝗶𝗹𝗹 𝗶𝘁 𝘁𝗮𝗸𝗲 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
𝗛𝗼𝘄 𝗹𝗼𝗻𝗴 𝘄𝗶𝗹𝗹 𝗶𝘁 𝘁𝗮𝗸𝗲 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
Processing takes 1–2 business days. Standard shipping within the US typically takes 5–10 business days. Expedited shipping is 3–5 business days. International shipping varies by destination, usually 10–20 business days.
𝗖𝗮𝗻 𝗜 𝗺𝗼𝗱𝗶𝗳𝘆 𝗼𝗿 𝗰𝗮𝗻𝗰𝗲𝗹 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
𝗖𝗮𝗻 𝗜 𝗺𝗼𝗱𝗶𝗳𝘆 𝗼𝗿 𝗰𝗮𝗻𝗰𝗲𝗹 𝗺𝘆 𝗼𝗿𝗱𝗲𝗿?
Orders can be modified or canceled within 12 hours of placement. After that, they enter processing and must follow the standard return process.
𝗪𝗵𝗮𝘁 𝗶𝗳 𝗺𝘆 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗿𝗿𝗶𝘃𝗲𝘀 𝗱𝗮𝗺𝗮𝗴𝗲𝗱 𝗼𝗿 𝗶𝗻𝗰𝗼𝗿𝗿𝗲𝗰𝘁 ?
𝗪𝗵𝗮𝘁 𝗶𝗳 𝗺𝘆 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗮𝗿𝗿𝗶𝘃𝗲𝘀 𝗱𝗮𝗺𝗮𝗴𝗲𝗱 𝗼𝗿 𝗶𝗻𝗰𝗼𝗿𝗿𝗲𝗰𝘁 ?
Oh no! Please take a photo of the product and shipping label, and email service@pourlume.com. We will send a replacement or issue a full refund.




