Frequently Asked Questions

How do I place an order?

Select your preferred product and options, add the item to your cart, and complete checkout. An order confirmation will be sent to your email.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once processing has begun.

How can I track my order?

Tracking details will be emailed when your order ships. Updates may take a short time to appear.

When will my order arrive?

Delivery times depend on your destination, product availability, customs, and carrier operations. Please review our Shipping Policy for details.

How should I care for my drinkware?

Follow the care instructions shown on the product page or packaging. Care requirements may vary by material and design.

What if my order arrives damaged or incorrect?

Email us promptly with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and assist you.

How do I return an item?

Please review our Return Policy and contact us before sending anything back. Unauthorized returns may not be accepted.

How can I contact you?

For additional assistance, email us at service@pourlume.com. We aim to respond within 1–2 business days.

Brand Name: Pourlume
Company Name: Tianjin Hanyue Trading Co., Ltd.
Registered Address: Room 323, Building 4, Hengsheng Plaza, North of Helan Road and East of Europe Road, Tianjin Pilot Free Trade Zone (Dongjiang Comprehensive Bonded Zone), Tianjin, China (Hosted by Tianjin Quanxin Quanyi Business Secretarial Services Co., Ltd., Registration No. 1030).
Email: service@pourlume.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.