About Us

Welcome to Pourlume

Pourlume is an online destination for thoughtfully selected drinkware designed to bring elegance, character, and a sense of occasion to everyday moments.

From refined drinking glasses to distinctive cocktail glasses, our collections are chosen to make every pour feel more considered. Whether you are enjoying a quiet drink at home, hosting friends, or preparing cocktails for a special celebration, Pourlume helps transform simple rituals into memorable experiences.

Refined Drinkware for Every Occasion

We believe the right glass does more than hold a drink—it enhances its presentation, complements the setting, and adds personality to the moment.

Every Pourlume selection is guided by a thoughtful balance of form, function, and enduring style. We look for products that offer:

  • Elegant and distinctive design

  • Practical functionality for everyday use

  • Carefully considered materials, shapes, and finishes

  • Versatility for both casual gatherings and formal occasions

  • A refined aesthetic suited to the modern home

Our goal is to make elevated drinkware feel effortless, approachable, and enjoyable.

Designed for the Art of Gathering

The most meaningful moments often happen around a table, over a shared toast, or during an unhurried evening with people we value.

Pourlume celebrates these moments with drinkware that brings beauty to the everyday and sophistication to special occasions. From morning refreshments to evening cocktails, our collections are selected to help you serve every drink with confidence and style.

Our Commitment

We are committed to providing:

  • Clear and accurate product information

  • A secure and straightforward checkout experience

  • Transparent shipping and return policies

  • Thoughtfully selected glasses and cocktail drinkware

  • Responsive and professional customer support

We continually work to improve our store and create a shopping experience that reflects the care, quality, and refined character behind the Pourlume name.

Company Information

Pourlume is owned and operated by Tianjin Hanyue Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through the Pourlume online store.

Customer Support

Our customer support team can assist with:

  • Product questions

  • Order updates

  • Shipping and delivery information

  • Returns and refunds

  • Payment inquiries

  • Privacy-related requests

  • Other store or order concerns

Customer support for Pourlume is provided by Tianjin Hanyue Trading Co., Ltd.

When contacting us about an existing purchase, please include your order number and the email address used during checkout. This will help our team locate your order and assist you more efficiently.

Returns

Please contact us before returning any product.

Our customer support team will review your request and provide the appropriate return instructions and return address. Products returned without prior authorization or without following the provided instructions may not be accepted.

For complete eligibility requirements and procedures, please review our Return Policy.

Response Time

We aim to respond to customer inquiries within 1–2 business days during our customer service hours.

Requests involving shipping carriers, payment providers, order investigations, returns, or privacy matters may require additional review time.

Contact Pourlume

If you have a question about our products, your order, or your shopping experience, we are here to help.

Email: service@pourlume.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Thank you for choosing Pourlume. We look forward to helping you bring elegance, personality, and a refined sense of occasion to every pour.

Brand Name: Pourlume
Company Name: Tianjin Hanyue Trading Co., Ltd.
Registered Address: Room 323, Building 4, Hengsheng Plaza, North of Helan Road and East of Europe Road, Tianjin Pilot Free Trade Zone (Dongjiang Comprehensive Bonded Zone), Tianjin, China (Hosted by Tianjin Quanxin Quanyi Business Secretarial Services Co., Ltd., Registration No. 1030).
Email: service@pourlume.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.