Privacy Policy

Last updated: August 27, 2026

Overview

This Privacy Policy explains how Pourlume collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

Pourlume is owned and operated by Tianjin Hanyue Trading Co., Ltd. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through pourlume.com.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address

  • Account, order, and transaction information

  • Product preferences and shopping activity

  • Customer-support communications

  • Device, browser, IP address, and approximate location information

  • Information collected through cookies and similar technologies

Payment information may be processed directly by our payment-service providers. We do not necessarily receive or store your complete payment-card details.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Provide shipping updates and customer support

  • Manage returns, refunds, and payment inquiries

  • Operate and improve our website

  • Prevent fraud and protect store security

  • Personalize content and measure website performance

  • Send marketing communications where permitted

  • Comply with legal obligations

How We Share Information

We may share personal information with service providers reasonably necessary to operate our store, including:

  • Ecommerce and payment providers

  • Warehousing, fulfillment, and shipping partners

  • Analytics, advertising, and technology providers

  • Customer-support providers

  • Professional advisers and legal authorities

We may also disclose information where required by law or in connection with a merger, financing, sale, or transfer of business assets.

Pourlume does not sell personal information for money.

Cookies

We may use cookies and similar technologies to operate essential website features, remember your preferences, analyze store activity, improve performance, and support advertising where permitted.

You may manage certain cookies through your browser settings or any privacy-preference tools available on our website. Disabling cookies may affect the performance of some website features.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to process orders, provide services, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • A portable copy of your information

  • Restriction of or objection to certain processing

  • Withdrawal of consent

  • An appeal of certain privacy decisions

  • Opt-out of targeted advertising or certain data sharing

We may need to verify your identity before processing a request.

To submit a privacy request, email service@pourlume.com with Privacy Request in the subject line.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

We may continue to send necessary non-promotional communications, including order confirmations, shipping updates, security notices, and customer-support responses.

Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

International Processing

Your information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international data transfers.

Orders, Delivery, Returns, and Refunds

  • Purchases: Select your products, add them to your cart, and complete payment through checkout.

  • Delivery: Orders are shipped to the address provided during checkout. Tracking information will be emailed when available. Please review our Shipping Policy for details.

  • Returns: Contact us before returning any product. We will provide return instructions and the correct return address.

  • Refunds: Approved refunds are issued to the original payment method in accordance with our Return Policy.

  • Customer Support: For order, delivery, return, refund, or product concerns, contact service@pourlume.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. The revised version will be posted on this page with an updated date.

Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, please contact:

Brand Name: Pourlume
Company Name: Tianjin Hanyue Trading Co., Ltd.
Registered Address: Room 323, Building 4, Hengsheng Plaza, North of Helan Road and East of Europe Road, Tianjin Pilot Free Trade Zone (Dongjiang Comprehensive Bonded Zone), Tianjin, China (Hosted by Tianjin Quanxin Quanyi Business Secretarial Services Co., Ltd., Registration No. 1030).
Email: service@pourlume.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.