Terms of Service

Overview

These Terms and Conditions govern purchases made through pourlume.com (“Pourlume”), an online store operated by Hunan Aiwu Zhonglian Technology Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Hunan Aiwu Zhonglian Technology Co., Ltd., subject to these Terms and the policies published on our our website.

This website is operated under the brand name Pourlume. Pourlume is owned and operated by Hunan Aiwu Zhonglian Technology Co., Ltd.

By accessing our website or purchasing from us, you agree to these Terms of Service and all policies published on our website. If you do not agree, please discontinue using the website.

Website Use

You may use this website only for lawful, personal, and non-commercial purposes. You must not:

  • Submit false or fraudulent information

  • Interfere with the website’s operation or security

  • Attempt to access systems or accounts without authorization

  • Copy or commercially use website content without permission

  • Use the website in violation of applicable laws

We may restrict access where fraud, misuse, or unlawful activity is suspected.

Product Information

We make reasonable efforts to display product descriptions, materials, dimensions, capacities, colors, images, prices, and availability accurately.

Product appearance may vary slightly because of lighting, screen settings, manufacturing processes, or natural differences in materials and finishes.

We may correct errors, update information, or change product availability when reasonably necessary.

Product Use and Care

Please review and follow all care instructions and safety guidance provided on the product page or packaging.

Do not assume that drinkware is suitable for a dishwasher, microwave, oven, freezer, direct flame, boiling liquid, or sudden temperature changes unless specifically stated.

Do not use glassware that is cracked, chipped, or otherwise damaged.

Orders

An order confirmation means that we have received your order but does not necessarily constitute final acceptance.

We may refuse, limit, or cancel an order because of:

  • Payment failure

  • Suspected fraud

  • Incorrect order information

  • Inventory limitations

  • Pricing or product-information errors

  • Shipping or legal restrictions

If we cancel an order after receiving payment, an appropriate refund will be issued.

Prices and Payment

Prices, shipping charges, discounts, taxes, and order totals are displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Shipping and Delivery

Shipping costs and estimated delivery times may vary by destination, product, and carrier.

Delivery timeframes are estimates and may be affected by customs, carrier operations, weather, holidays, or other circumstances outside our control.

Please review our Shipping Policy for complete details.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return Policy.

Contact us before returning any product. Unauthorized returns or products sent to an address not provided by our customer-support team may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label

Please keep the product and packaging until we provide further instructions.

Promotions

Discount codes and promotions may be subject to eligibility requirements, expiration dates, exclusions, and usage limits.

Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied to completed orders.

Intellectual Property

All website content, including text, images, graphics, logos, videos, and page designs, is owned by or licensed to Pourlume.

You may not reproduce, modify, distribute, or commercially use this content without prior written authorization.

Third-Party Services

Our website may use third-party payment providers, shipping carriers, analytics tools, or external links.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party services.

Disclaimer and Limitation of Liability

The website and its content are provided on an “as available” basis.

To the fullest extent permitted by applicable law, Pourlume and Hunan Aiwu Zhonglian Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.

Changes to These Terms

We may update these Terms by posting a revised version on this page. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact Us

For questions about these Terms of Service, please contact:

Brand Name: Pourlume
Company Name: Hunan Aiwu Zhonglian Technology Co., Ltd.
Registered Address: Room 1001-A476, Building 4, Guanming Business Center, No. 798 Zhongyi 1st Road, Dongjing Subdistrict, Yuhua District, Changsha, Hunan, China.
Email: service@pourlume.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.